Family Health

As a KFHC Medicare (HMO D-SNP) member, you have the right to file a complaint whenever you have a problem with your care. This is called a complaint or a grievance. You can file a complaint if you are unhappy with the care you received or if you have a problem with a doctor or other provider.

To file a complaint or ask for a coverage decision or an appeal, call Member Services at 1.866.661.3767 (TTY: 711), Monday through Friday, 8 a.m. to 8 p.m. You can also send your complaint by fax or mail:

• Fax: 1.661.605.0200
• Mail: Kern Family Health Care Medicare (HMO D-SNP)
  Attn: Appeals and Grievances Department
  P.O. Box 9187
  Bakersfield, CA 93389-9187

Visit kernfamilyhealthcare.com/medicare to download the "Member Grievance" form, or you can send us your own letter explaining your concerns.

Categories: Member information