Family Health
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Timely access to care
Kern Family Health Care has standards so that you get timely access to care. The amount of time you should have to wait when making your office visit with your doctor, specialists and other health experts is listed below. If your wait time is longer than what is listed, please give us a call at 1.800.391.2000, TTY: 711, Monday through Friday, from 8 a.m. to 5 p.m. We'll help you schedule a timely office visit.
- Routine primary care doctor and follow-ups: 10 business days*
- Specialists: 15 business days*
- Mental health: 10 business days*
- Urgent visits for services that do not need preapproval (prior authorization): Within 96 hours*
- Ancillary services such as x-rays, lab tests and physical therapy: 15 business days*
- Telephone wait times during normal business hours: 10 minutes
- Telephone triage 24/7 services/Advice Nurse Line: Within 30 minutes
- First prenatal visit: 10 business days
*Health care providers can adjust appointment times if a longer wait is not harmful to the member's health. If a longer waiting time is safe, it must be noted in the member's record to show that it will not cause harm.
Categories: Member information