Family Health
Back to Fall 2026
Timely access to care
KFHC sets standards so that members get care on time. The chart below shows how long you should wait for visits, tests, and calls. If your wait is longer, call 1.800.391.2000 or TTY: 711, Monday through Friday, 8 a.m. to 5 p.m. We can help schedule care.
| Type of medical visit | Visit wait times |
|---|---|
| Routine primary care | 10 días hábiles* |
| Routine specialist care | 15 días hábiles* |
| Routine mental health care | 10 días hábiles* |
| Urgent care services that do not need pre-approval | Dentro de las 48 horas* |
| Urgent care services that do need pre-approval | Dentro de las 96 horas* |
| Ancillary services such as x-rays, lab tests, and physical therapy | 15 días hábiles* |
| Telephone wait times during normal business hours | 10 minutes |
| Nurse Advice Line | Within 30 minutes |
| First prenatal visit | 10 business days |
*Providers may allow longer waits when it is safe.
Categories: Health Education Corner